Unable to add people

Question

As administrator of project, I try to ADD PEOPLE and when I submit the request, a message appears as "You've requested access for 1 user.  They'll  be able to start collaborating when your admin approves their access request and adds them to the project".

Being admin, I don't receive any request to approve.  Do I need to subscribe Atlassian Access in order to add any user.  Please clarify.

Alex Koxaras -Relational- · Answer

Hi @Ravi Kumar Ettamchetti and welcome to the community,

Project administrators grant membership to existing users on their projects to which they administer. On the other hand, site and org administrators can invite new users to their site. These users have to accept their invitation first before they join anything else.

In your case, begin a project admin, you simply add a user who is not part of your instance. This users should be able to join you, as soon as your admin approves this (that's because instances works with users, and users need licenses and licenses cost money.

Hamza Chundrigar · Answer

Hi @Ravi Kumar Ettamchetti

You can only add people who have joined your Atlassian site (which is done by the site administrator, different from a project administrator). Can you confirm that the user you are trying to add is invited and has access to your Jira Product (and by extension to your Atlassian site)?

https://support.atlassian.com/user-management/docs/invite-a-user/