During JIRA ServiceNow integration , when attachment is sent from servicenow but not added in JIRA Issue attachments . why it is not added in attachment and what is left to be done so that it can get added
Hi @Prajwal Ashok Nagrale and welcome to the community,
How did you integrate SN and Jira? Are you using a Plugin? If so: which one? How are attachments sent to jira?
Please share some more details regarding your problems. This helps the community to find a solution.
BestStefan
Hi, we have used REST Api to *integrate SN and JIRA .
In order to be able to analyse the problem the community please add some deeper insight and details.
Without knowing how your integration/calls look like, where are they triggered, how is api call sent, etc... the community could just do guesses.
Integration call through business rule of serviceNow
(function executeRule(current, previous /null when async/ ) {
var arr = [];
var gsu = (typeof GlideStringUtil != 'undefined') ? (GlideStringUtil) : (Packages.com.glide.util.StringUtil); //few versions support the first one, other supports second
var gsa = (typeof GlideSysAttachment != 'undefined') ? (new GlideSysAttachment()) : (new Packages.com.glide.ui.SysAttachment());
var gr = new GlideRecord("sys_attachment");
gr.addQuery('table_sys_id', current.table_sys_id);
gr.query();
while (gr.next()) {
var attachmentData = gsa.getBytes(gr);
var attachment = String(Packages.java.lang.String(attachmentData));
var encData = GlideStringUtil.base64Encode(attachmentData);
var obj = {};
obj["content_type"] = gr.getValue('content_type');
obj["file_name"] = JSUtil.escapeText(gr.getValue('file_name'));
obj["size_bytes"] = gr.getValue("size_bytes ");
obj["sys_id"] = gr.getUniqueValue();
obj["Content-Transfer-Encoding"] = "base64" + encData.toString();
arr.push(obj);
}
var finalObj = {};
finalObj["attachment"] = arr;
var sm = new sn_ws.RESTMessageV2('Neste Siili JIRA', 'Add attachment');
var response = sm.execute();
var status = response.getStatusCode();
gs.info("Payload sent jira: " + sm.getRequestBody());
gs.info("Response jira: " + response.getBody());
gs.info("Status jira : " + status);
})(current, previous);
Payload --
{ "attachments": [{ "content_type": "image/png", "file_name": "Screenshot (153).png", "size_bytes ": "137246 ", "sys_id": "f576b5211b091950f7b82fcde54bcbae","Content-Transfer-Encoding": "base64${base64EncodedData}" }] }
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