Cloud Migration: Duplicate User -

Joerg_g6w591

Hello,

We have some email addresses that occur multiple times for users.

The cases concern users that are created in Azure AD as well as in Jira Internal Directoy. The users in the internal directoy are set to inactive.

For example:

Azure AD:

Full Name: Jackson, Jack

Username: jjackson

Email: jjackson@ourdomain.com

Jira Internal Directory:

Full Name: Jackson, Jack

Username: jjackson@ourdomain.com (Inactive)

E-mail: jjackson@ourdomain.com

Do I have to change the email addresses for the cloud migration or is this constellation valid and in the cloud these users are combined under one user (through the email address)?

Another point is that we have some AD users without an email address. The users had email addresses at the beginning, but these were later removed in AD and synced to Jira. My thought is to manually set the email address in the Postgres DB, in the following form: jirauser-XYZ@ourdomain.com

If we use Atlassian Access in the cloud, do we have to pay for those "fake" email addresses if we own the domain ourdomain.com?

KR

Benjamin_tmh9yg

Hi @Joerg ,

 

For migration to cloud, this user is treated as different users using the same e-mail. It will need to be corrected and will be flagged by JCMA.

 

All users need to have e-mail address if they are to be migrated and map since cloud uses the e-mail as the user id.

 

Fake or dummy e-mail addresses that are inactive are not licensed. Therefore, no need to pay.

 

There is a KB article to help with setting fake e-mails to help with the migration:

 

https://confluence.atlassian.com/cloudkb/resolve-duplicate-email-addresses-when-migrating-to-the-cloud-1101932318.html

 

Hope this helps.

 

Thanks,

 

Ben