Unassigned queues

Alex Camargo

Hi.

I d like know how can I create users or queues to send unassigned issues. I d like to create queues per team, like: unassigned for sales team, for development team, for level 2 support team, for management team, so people in this teams can pick from correct queue.

And how to configure a default queue.

Thanks a lot

Thomas Schlegel

Hi Alex,

there's no "queue" concept in Jira. An issue is assigned to an individual person. However, there are some options do do something similar. Look here: https://confluence.atlassian.com/display/JIRA/How+do+I+assign+issues+to+multiple+users

Best regards

Thomas