Cannot find error message in log files explaining LDAP test failure

Mike Bauer

I am attempting to set up Jira to use our existing LDAP server (Red Hat Directory Server).  It produces

Test get user's memberships : Failed

when I try to test the setup.  Unlike some of the other errors Jira produces, there is no additional information in the test result.

I see other answers here (e.g. https://community.atlassian.com/t5/Jira-questions/Test-get-user-s-memberships-Failed/qaq-p/650228) saying that I should look in

/<jira-install>/logs/atlassian-jira.log

but that file does not exist.  Looking in all available log files, the following string pairs do not appear together in any single line in any log file:

ldap group

ldap fail

ldap member

fail group

member sync

member fail

What is the specific string I should be looking for to find the error?  Or, if there's logging to be turned up, what logging do I need to increase?

Note that our LDAP server does not support memberOf, which is probably the main issue here.  Is there a way to get Jira to use LDAP without memberOf support?

Benjamin_tmh9yg

Hi @Mike Bauer ,

 

The Jira log is usually in the home directory and no the install directory. Here's a list of where each of the logs are stored.

 

https://confluence.atlassian.com/jirakb/useful-log-files-in-jira-1027120387.html

 

Whoever I had issues with syncing or connection errors, that is the log I check on. I don't remember the keywords or strings but you can tail the logs at the same time testing the connection. As soon as you click on test connection, you should see the error pop in the log with further details.

 

-Ben