Couldn't connect to host, port: outlook.office365.com, 993; timeout 50000

Question

we are facing an issue the tickets are not getting created by sending email and when check the List of email addresses being used for service desk projects that support requests via email, it shows Undefined and the logs shows the error:

BYE JavaMail Exception: java.net.SocketTimeoutException: Read timed out

Shroomy · Answer

I can confirm that I also get the same error message when setting up a Office 365 shared mail with POP in a Jira Service Management project.

Couldn't connect to host, port: outlook.office365.com, 995; timeout 5000

I also get a popup message saying:

We couldn't connect to your mail server

Trying to reauthorize the email does not seem to help...

So I tried:

Deleting the email channel and setting up a new one with the same e-mail:

I logon with my personal work account (that is, not a shared mailbox).

But authorization fails with the error message:

OAuth token not defined for connection. OAuth Authorisation required.

But I still get an email saying "Congratulations! The email channel for your service project has now been set up successfully."

Trying to reauthorize does not seem to help.

Seems like POP functionality is broken...

Badryah Mohd Al Khudairi · Answer

yes, it is, once we enable back the IMAP Protocol the incoming mail start receiving. can you please advise how to enable modern authentication in JSD 4.6.0 as the only options available for incoming mail server protocols are: IMAP, POP, secure IMAP and secure POP?

Nic Brough -Adaptavist- · Answer

That has nothing to do with the error you are getting.

But all supported versions of Jira supported the new authentication.