We have a custom field that's added and changed by an app "Customer Satisfaction Survey for Jira".
Here is an example of the field and how it looks like in Jira:
The field value is updated, but we don't see this in the Issue history.
That is automation with a field value change trigger does not work in this case.
The change itself can be tracked through JQL the scheduler, but we need to get up-to-date data on issue.
I would like some advice on how to get this trigger to work.
