nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Jira is throwing the following error while I access through browser

prasad biddika

Setup: JIRA couldn't create the jira.home directory

Ensure JIRA has permission to create and write to the jira.home directory /data/atl/jira/home.
Review our documentation for more information on setting your JIRA home.

Pls help to resolve this issue

Thanks,

Prasad

Accepted answers

All comments

Tom Lister_fo1j4e

The user which is running the start doesn't have these permissions.

The quick fix is to go the server as the jira user and create /data/atl/jira/home yourself.

Note it not advised to create the home directory within the same directory tree as the Jira application as it can cause issues in upgrading.

Mayur Jadhav_30osel

Hello @prasad biddika ,

Hope you are doing good!!

It means Jira is unable to read or write the data in Jira Home directory.

So, you need check the ownership and permission of Home Directory.

sudo chown -R jirauser:jiragroup /path/to/jirahome
sudo chown -R jirauser:jiragroup /path/to/jirainstall

chmod -R u=rwx,go-rwx,o-rwx /path/to/jirahome
chmod -R u=rwx,go-rwx,o-rwx /path/to/jirainstall

For more information you may please have a look at How to fix directory permissions in Linux for Jira Server

Hope this information helps!

Regards,
Mayur

prasad biddika

After executing

sudo chown -R jirauser:jiragroup /path/to/jirahome
sudo chown -R jirauser:jiragroup /path/to/jirainstall

chmod -R u=rwx,go-rwx,o-rwx /path/to/jirahome
chmod -R u=rwx,go-rwx,o-rwx /path/to/jirainstall

I am not able to start jira from bin throwing the following error now

earlier i used to start and stop as a service also now not able to start and stop from bin also

***************************************************

[root@ip-10-53-0-22 bin]# sudo ./start-jira.sh

To run Jira in the foreground, start the server with start-jira.sh -fg
executing using dedicated user: jira3
bash: ./startup.sh: Permission denied

Tom Lister_fo1j4e

Can you screenshot the exact commands you ran?

Also ls-al your Jira & home directories.

If you reply to the posted answer it will be easier for us to read the post and mark the correct solution is resolved

Mayur Jadhav_30osel

Hello @prasad biddika ,

You have to check the dedicated user bu navigaing to cd /op/atlassian/jira/bin and cat user,sh and check the user. I think in your case it is jira3.

Then run the

sudo chown -R jira3:jira3 /path/to/jirahome<br>sudo chown -R jira3:jira3 /path/to/jirainstall

chmod -R u=rwx,go-rwx,o-rwx /path/to/jirahome
chmod -R u=rwx,go-rwx,o-rwx /path/to/jirainstall

Hope this will solve the issue.

prasad biddika

Resolved but throwing the following error

This site can’t be reached

10.53.0.22 refused to connect.

Try:

Checking the connection
Checking the proxy and the firewall

ERR_CONNECTION_REFUSED

Tom Lister_fo1j4e

Jira may not be starting at all.

check for the process 'ps -ef | grep java'

check the atlassian-jira.log file in /jira-home/log directory

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