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How to manage external customers

Ivan D_qf786s

Hello,

There is an open portal where any customer can create their account. How to remove or deactivate them?

The suggested ways like removing from People or Product access don't work as they aren't available there. The only place they are found is CHANNELS & PEOPLE > Customers.

Please advise.

BR,

Ivan

Accepted answers

Benjamin_tmh9yg

Hi @Ivan D ,

Follow this documentation to delete the customer.

https://support.atlassian.com/jira-service-management-cloud/docs/remove-a-customer-from-a-service-project/

To remove them permanently, you'll need to follow this doc:

https://support.atlassian.com/jira-service-management-cloud/docs/delete-a-customers-account/

-Ben

All comments

Benjamin_tmh9yg

Hi @Ivan D ,

Follow this documentation to delete the customer.

https://support.atlassian.com/jira-service-management-cloud/docs/remove-a-customer-from-a-service-project/

To remove them permanently, you'll need to follow this doc:

https://support.atlassian.com/jira-service-management-cloud/docs/delete-a-customers-account/

-Ben

Ivan D_qf786s

Hi Ben,

Thank you.

But as I said I cannot find external persons logged in the open portal among neither the project People nor the organization's Users. Their names are only in Customers list, where no ability to manage them.

Benjamin_tmh9yg

HI @Ivan D ,

You welcome. Are you a site/org admin for your site? If so, are you not seeing anything under portal customers under user management. It should be listed there to be managed if they are indeed customers to your portal. I am referring to the bottom portion of the 2nd link I provided.

Thanks,

Ben

Ivan D_qf786s

Hi Ben,

Thank you very much. Now I've found it, the question is closed.

Vikas Thorat

Hello evan,

I have similar question, My company owe jira cloud subscription and we are handing our own customer. but, now requirement is , we want give access to external customer to manage open ticktes and assign tickets to our consultant , how we can mange them ?

Ivan D_qf786s

Hello Vikas,

My case is about managing external customers of JSM, so it has nothing to do with assigning tickets.

In Jira or JSM an assignee needs having an application license so I believe you should add your consultant to Jira identity store and to treat as another user.