Hello everyone. I have a problem with pushing code to a repository. I cannot push because I get the error I write below. I think it is not problem about how many members there are in this account, named " ", because there are 12 members and a few days before I could push some code to the same repository I have tried today. I get the next error: remote: ******************************************************************************** remote: [ALERT] Your push failed because the account ' ' has exceeded its remote: [ALERT] user limit and this repository is restricted to read-only access. remote: [ALERT] To restore write access, ask an account administrator to upgrade their plan. remote: [ALERT] For more info: remote: [ALERT] https://confluence.atlassian.com/x/MAFgDQ remote: ******************************************************************************** If a member of Atalassian Team sees this post, can he or she help me telling me what is the problem with the account?

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Your push failed because the account has exceeded its

Victoriano Fernández Tomás

Hello everyone. I have a problem with pushing code to a repository. I cannot push because I get the error I write below. I think it is not problem about how many members there are in this account, named "<workspace-id>", because there are 12 members and a few days before I could push some code to the same repository I have tried today. I get the next error:

remote: ********************************************************************************
remote: [ALERT] Your push failed because the account '<workspace-id>' has exceeded its
remote: [ALERT] user limit and this repository is restricted to read-only access.
remote: [ALERT] To restore write access, ask an account administrator to upgrade their plan.
remote: [ALERT] For more info:
remote: [ALERT] https://confluence.atlassian.com/x/MAFgDQ
remote: ********************************************************************************

If a member of Atalassian Team sees this post, can he or she help me telling me what is the problem with the account?

Accepted answers

Alex Koxaras -Relational-

Hi @Victoriano Fernández Tomás and welcome to the community!

I'll mention Theodora Boudale to see if she will be able to assist you!

Theodora Boudale

Hi @Victoriano Fernández Tomás,

The billing plan of the workspace you mentioned has been downgraded to the Free plan because there was an issue with the credit card on file for this workspace, and the payment failed.

Do you know who is the admin of this Bitbucket workspace in your company?

You will need to speak with the admin of this workspace, and then the admin will need to speak with the credit card provider in order to resolve the issue with the credit card.

If the admin has another credit card available, they can also update the credit card details and use the other one instead, until the issue is resolved (this needs to be done from the workspace's Settings > Plan details, which is available only to workspace admins).

The admin also needs to manually upgrade the billing plan to what it was before (Standard or Premium) from the same page.

Just a heads up, I removed the workspace-id from your post to protect your privacy.

If you have any questions, please feel free to let me know.

Kind regards,
Theodora

Thank you for bringing this to my attention @Alex Koxaras -Relational-!

All comments

Alex Koxaras -Relational-

Hi @Victoriano Fernández Tomás and welcome to the community!

I'll mention Theodora Boudale to see if she will be able to assist you!

Victoriano Fernández Tomás

Hi @Alex Koxaras -Relational- , thank you for answering me and notify my problem to the Atalassian Team

Alex Koxaras -Relational-

Let's hope that she can resolve your issue

Theodora Boudale

Hi @Victoriano Fernández Tomás,

The billing plan of the workspace you mentioned has been downgraded to the Free plan because there was an issue with the credit card on file for this workspace, and the payment failed.

Do you know who is the admin of this Bitbucket workspace in your company?

You will need to speak with the admin of this workspace, and then the admin will need to speak with the credit card provider in order to resolve the issue with the credit card.

The admin also needs to manually upgrade the billing plan to what it was before (Standard or Premium) from the same page.

Just a heads up, I removed the workspace-id from your post to protect your privacy.

If you have any questions, please feel free to let me know.

Kind regards,
Theodora

Thank you for bringing this to my attention @Alex Koxaras -Relational-!

Victoriano Fernández Tomás

Hi @Theodora Boudale, thank you for answering me and explain me the problem that I have with the workspace.

Yes, I know who is the admin of the workspace and I have notified him the issue.

Kind regards,

Victoriano.

Theodora Boudale

You are very welcome Victoriano, please feel free to let me know if you need anything further.

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