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Can't get Approvers via Smart Values in Jira Automation

Andie Duframe

Hey there,

I am trying to create an automation which removes a certain user from the Approvers list.

I know how to remove the user itself but while testing it I realised that I am not able to show the values of the Approvers list. I tried the following below but also to access the values with .get(0) and also specific Approver values like .displayName.

Screenshot 2022-10-20 at 13.57.52.png simply leads to

Screenshot 2022-10-20 at 13.57.48.png

Maybe anyone having a clue?

Cheers

Kruno

Accepted answers

All comments

Dirk Ronsmans

hey @Andie Duframe ,

Have you tried:

{{issue.Approvers}} to see what's in there?

Andie Duframe

Yep, it's still empty

Dirk Ronsmans

Have you also tried using the {{issue.customfield_xxx}} method to get the data?

Also, when are you filling this Approvers field? Is it already filled in advance or in the same automation?

If this is in the same automation you'll have to add a refetch data action.

Dirk Ronsmans

I just tried it on a rule myself. (after adding the approver manually before I run the manual automation)

Seems to return the useraccount id without any issues..

Florian Bonniec

Hi @Andie Duframe

Have you try using the customfield id instead of the name ? Had similar issue with some fields when there is duplicate names on the instance or buggy due to my jira language that is not in English.

On my side this return the username that are approvers

This on approvers displayname

On my side customfield_10120 is the field id of approvers.

Automation will apply the displayName to every value in the fields, it seems to know that the field return an array.

Regards

Andie Duframe

Hey @Florian Bonniec

yeah I did try it with customfield_* too but no luck

Florian Bonniec

Have you try to run the issue fetch action before the log action?

Can you share the automation you are using and the automation version?

On my side it works with the latest version.

Regards

Andie Duframe

I try to keep it short but basically what I am doing and why.

- we need to set approvers for the Service Desk approval workflow based on the customer request type

- this is in place and works

- at the same time we need to ensure that the reporter is not an approver so I remove em et the end

- as a step before I wanted to check if the Reporter is an approver, this check is not necessary so I removed it currently as this is what the issue here is based on

Jira Automation for Data Center version 8.0.0

A Screenshot of the rule, the details of the Approvers Log is visible in my initial post

Screenshot 2022-10-21 at 14.12.42.png

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