Want to know that what is "Service Requests with Aprovals" and "Service Request" and want to know what is the difference between both of them.
A service request is a customer asking you to do something for them.
A service request with approvals is a customer asking you to do something for them, but it's something that needs to be approved of by someone other than the customer or person doing it.
Service Request: It is used for requesting help from an internal or customer service desk.
Service Request with approval: It is used for requesting help that requires manager or board approval.
But What is a Service Request ?
@Lars Barthel Thank you for the Response
@Nic Brough -Adaptavist- Thank you for the Response
It's a representation of a request made by a person (or, sometimes, a machine) for your organisation to perform a service for them.
For example, I walked in to the barber half an hour ago, and requested a haircut. They cut my hair (provided the service I was requesting). And a minute ago, I walked into the pub and requested a coffee (slightly too early for a beer)
We didn't handle those with Jira, but we could have.
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