Mention user in comment from the value of Custom Field

Question

Hi,

We have a custom field "Relationship Manager" which is of type user picker.

When one particular button is clicked button is clicked,  we want to add a comment and tag the Relationship Manager.

Is it possible to have to value from the relationship manager on the ticket dynamically mentioned?

John Funk · Answer

Hi @Sushmitha - Did you ever get this sorted out?

Sushmitha_zy1qz2 · Answer

Hi @Ravi Sagar _Sparxsys_

We have both ScriptRunner and Automation installed in Jira. Can you please tell me how can we pick up the value from the custom field and tag the user in the comment ?

Ravi Sagar _Sparxsys_ · Answer

Hi @Sushmitha

Yes possible but you would need an app like ScriptRunner or you can use Automation rules to pick up the value from the custom field and using it in the comment.

Ravi