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Unclear error when creating a task via automation

Nofar Ben Kereth_zhgkbf

Hey,

I set up a rule that created a task in a Personal project (my, i'm the admin there). But it shows a weird error I can't understand.

Screen Shot 2022-10-11 at 12.08.27.png

Accepted answers

Nofar Ben Kereth_zhgkbf

Found the solution - when I specified the issue type instead of choosing "Same as" it worked

All comments

Rilwan Ahmed

Hi @Nofar Ben Kereth ,

Please check if you have same ticket type in NOFI project as similar to that you created in Your personal project.

i.e.

If you create BUG ticket in your personal project, then NOFI project should also have BUG ticket type
If you create TASK ticket in your personal project, then NOFI project should also have TASK ticket type

Nofar Ben Kereth_zhgkbf

Thanks.

Yes, both have Task and this is what I was trying to create.

unknown

Hi @Nofar Ben Kereth

Does the automation actor have access to the project? If it is using the standard automation user, then make sure the apps role has access to the project in the permission scheme.

Dan

Nofar Ben Kereth_zhgkbf

The actor is Automation for Jira - how can give it permission? Doesn't it already have it by defualt?

unknown

@Nofar Ben Kereth

Can you send a screenshot of the permission scheme. Specifically browse project and create issue permissions.

Dan

Nofar Ben Kereth_zhgkbf

Since its a Personal Tasks project, it doesn't have a scheme. Adding the Access settings Screen Shot 2022-10-11 at 12.24.59.png

Rilwan Ahmed

@Nofar Ben Kereth ,

Please check if there is any mandatory/required fields in destination project that are not being filled from automation.
Check if the automation rule actor has create ticket permission on the destination project.
Check if there are any other conditions/Validators in destination project ticket type workflow.

Nofar Ben Kereth_zhgkbf

1. No mandatory/required fields

2. The rule actor is Automation for Jira, as far as I know, you don't need to give it special permissions.

3. Nothing..

The only thing I can think of is that the destination project is a Personal Task type..

Nofar Ben Kereth_zhgkbf

It seems the problem is in the source project as the IDs in the error belongs to it. Any suggestions?

Nofar Ben Kereth_zhgkbf

Found the solution - when I specified the issue type instead of choosing "Same as" it worked