Can customers submit tickets without having to login?

Question

I would like to set up the system in such a way that when a customer needs Support, the first page that he sees is a ticket submission. I don't want to create barrier to where he needs to login. I want him to submit a ticket and for all exchanges to take place via email.

Possible?

Nic Brough -Adaptavist- · Answer

So it can identify them, reply to them, inform them, allow them the right access, prevent spam when used in public, and report on their needs.

j n2 · Answer

Why on earth would JIRA require customers to login?

Nic Brough -Adaptavist- · Answer

That's a situation for using email for support.  You don't really need anything like capture or JSD to do this, you need an email based system.