Element Copy & Sync Data Panels not working for link more than 1 issue

Question

Hi Community,

I had a problem with Element Copy & Sync. Usually, we used Data Panels for link issue from project to another. As pic:

Before, we can link to > 1 issues (this pic is linking to 2 issues). But now, we can link to ONLY 1 Issue and if any issues linking, they can't link anymore (mean that the button "Link to Travelling Claim Request" NOT WORKING)
If the issue don't have link like this, the button "Link to Travelling Claim Request" will be working:

Please have a look and give me the solutions if you know.

Thank you so much,

Thảo Nguyễn_8p9lbz · Answer

Hi @Simon Laffont ,

We are using Jira Data Center v8.20.8 and we upgraded Element Copy & Sync from 3.3.1 to 3.2.2 version.

Please let me know if you need more information,

Thank you so much,

Simon Laffont · Answer

Hello @Thảo Nguyễn

I am part of the Elements Connect Support team.

If I understand, you have recently upgraded Elements Copy & Sync and you are now facing this problem, right?

Can you tell me what the previous version of our application was before the upgrade, and also what the new version is?

Kind regards,
Simon.