Confiform isn't transitioning Jira stories on update

Question

I have a Confiform that creates a Jira record. That form can also edit the record. When certain selections are made I want the form to transition the Jira record to the appropriate status. I am currently using the code found on this Atlassian ticket: https://community.atlassian.com/t5/Jira-questions/JIRA-How-to-change-issue-status-via-rest/qaq-p/528133

I have found the transition ID for one of my transitions is 111, so I've replaced "id": "5" with "id": "111".

The rest of the code works, it updates the comment field, but it doesn't actually transition the record.

This is my code inside an "On Modified - Update Jira Issue" IFTTT:

{ "update": { "comment": [ { "add": { "body": "Attested on NOW()" } } ] }, "transition": { "id": "111" } }

Any help getting the transition functionality to work is appreciated.

Alex Medved _ConfiForms_ · Answer

Hi

I have no idea what is a "Simplified Workflow", but I think the message returned with the response hints that this transition might not be "transitionable" via API - see the description

This status is managed internally by Jira Software

Alex

Erin Smith · Answer

Hi Alex,

The $iftttResult is just giving me the Jira ID again, it's not giving any kind of error message or useful information.

I can transition the records manually.

Here is the transition data pulled from the system:

{"expand":"transitions","transitions":[{"id":"111","name":"ManagerAttested","to":{"self":"https://track.td.com/rest/api/2/status/79625","description":"This status is managed internally by Jira Software","iconUrl":"https://track.td.com/","name":"Manager Attested","id":"79625","statusCategory":{"self":"https://track.td.com/rest/api/2/statuscategory/4","id":4,"key":"indeterminate","colorName":"yellow","name":"In Progress"}}}]}

Could this be a problem because we're using "Simplified Workflow"?

Alex Medved _ConfiForms_ · Answer

It is hard to debug such issues, but the only thing I can say is that the transition id might be not correct

Try saving back the response you get from this IFTTT call (saving it back to some textarea field)

Alex