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Trying to activate my account but using a different email address - no email coming

Ian Butt

Hi I have been trying to use a different email account but I am not getting the activation emails. Initially my email account wasn't setup correctly but now that has been fixed. Can someone reset this so I can get the activation email please.

Email address is <email removed due to privacy reasons>

Thank you

Accepted answers

Caroline R

Hi, @Ian Butt, welcome to the community!

I checked our logs and confirmed that your email had a block on the server that prevented emails from being sent to you. So I removed your address from this suppression list.

Could you please confirm if you receive the email now?

Kind regards,
Caroline

All comments

Caroline R

Hi, @Ian Butt, welcome to the community!

I checked our logs and confirmed that your email had a block on the server that prevented emails from being sent to you. So I removed your address from this suppression list.

Could you please confirm if you receive the email now?

Kind regards,
Caroline

Ian Butt

Awesome thanks for your help. I am able to get the email.

Ian

Caroline R

Thanks for your confirmation, Ian! Glad to know that!

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