Opsgenie to Opsgenie Integration - Deduplication is not mirrored

Ian Taylor_22ak2e

I've recently set up and integration between two Opsgenie accounts and all is working as expected apart from the alert deduplication.

The first instance of an alert is being created within the secondary account, however on receipt of further alerts with a matching alias the count is increasing on the primary account but not the secondary.

No changes have been made to the alias on either account.

The only changes made to the alert on the secondary account are to the priority, adding tags and properties.  

Any assistance with this is much appreciated

Nick Haller

Hi @Ian Taylor ,

"However on receipt of further alerts with a matching alias the count is increasing on the primary account but not the secondary." - If the secondary instance is not deduplicating, then what exactly is happening? 

If the alerts are not deduplicating, I'd have to assume:

1 - The secondary instance is creating another alert that is not deduplicating. This would mean the alias of the second alert does not match the initial one.

2 - No second alert is being created or deduplicated in the second instance. I'd suggest reviewing your Logs tab to troubleshoot. This Article should help with that: Integration not creating Opsgenie alert

3 - Maybe the second alert is deduplicating under another alert?

 

The Logs tab should hopefully provide better insight into what is happening than I can. If you do review the Logs tab, and do not see any requests received for the second alert, then I have to assume Opsgenie is not responsible for the issue - and there might be some slight misconfiguration on whatever system is sending alerts to your second Opsgenie instance.