Can you help us with approving requests over the phone? Since we don't have vpn on our company mobile phones, is there any functionality that allows us to send the user a request with predefined answers in an email, and by clicking on one of the options we get back from them a comment on the request based on which we would approve or reject the request via the created rule? Currently, by setting the approve and decline buttons, the user is asked to log in to jira, which is disabled due to access and vpn. We need an option for setting a predefined answer, and by selecting it, in return we get a comment on the ticket.
