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How to edit the Resolution set by a workflow transition

S_r3fexp

Dear all,

* As an example, we have the following workflow for Leave Application Requests: Leave workflow.PNG

* However, the submitter has an option to Withdraw the request

* If the submitted actions the option to Withdraw the request, this sets the ticket to Closed

* However, the Resolution that is auto-set at this stage is sub-optimal for our needs

* Can anyone please advise me how I edit the Resolution that is applied to this Transition?

Thanks for any help.

Regards,

Steve

Accepted answers

Craig Nodwell_7eve9b

Hi @S you need to modify the transition post function that is setting the resolution.

All comments

Nic Brough -Adaptavist-

Do you mean you want to change the resolution the workflow sets (edit the workflow and change the setting in the post-function that does it)? Or edit the resolution on the issue after the transition has set it?

Craig Nodwell_7eve9b

Hi @S you need to modify the transition post function that is setting the resolution.

S_r3fexp

Thank you @Craig Nodwell

* From your reply I have now found this

Configure advanced issue workflows | Atlassian Support

* This has given me the info I need to make the edit you suggest

Thanks again Craig.

Regards,

Steve G

S_r3fexp

Hi Nic,

In this case, edit the post-function. Craig has given me that answer that you seem to be seeking clarity for before directing me to the answer. My thanks to you also Nic.

Rgds,

Steve G

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