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Capping # of tickets assigned to user

Ben Weisman

Is this possible? We have people being assigned too much work and need a way to "cap" it.

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Fabio Racobaldo _Catworkx_

Hi @Ben Weisman ,

my suggestion is to create a pie chart gadget in one of your dashboard with a filter for Open Issue grouped by assignee.

In that way you will have evidence about open issues assignment per user basis.

Moreover, there is an embedded report for Service Desk project (Workload in the report section) that provide you that information.

Hope this helps,

Fabio

Ben Weisman

@Fabio Racobaldo _Catworkx_ Thanks.

Preferably though this is not something we would have to monitor. JIRA would take care of it. Not possible?

Fabio Racobaldo _Catworkx_

Please go to Reports and then click to Workload

Ben Weisman

Thanks @Fabio Racobaldo _Catworkx_ but again I dont want to monitor a widget. Is there no way that JIRA can automatically cap the # of issues assigned to a user for any given day?

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