We switched from a Google workspace account to an M365 account.
We are unable to receive Jira project email alerts as a result of this.
We intend to update the M365 SMTP server address, but it does not appear in the outgoing email category
We updated the MX records in our DNS servers, and we're now able to send and receive email in our M365 account.
I deactivated my Google account and have concerns about why I can't able to configure the SMTP server despite being a Global admin in Jira
can assist us It's having an impact on my production. can assist us
Hi @Madhan
Are you on cloud or on-prem?
Yes, We are on cloud
Take a look at this post -> https://community.atlassian.com/t5/Jira-Service-Management/Trying-to-configure-Outgoing-Mail-using-Office365-SMTP-server/qaq-p/844080
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