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How do I configure the available options for "Approvers" within the approval step of the workflow?

jbedar

I have built out an automated process for approval of change management requests. I need to split off a sub-set based on custom issue types. I have built a custom field mirroring the OOTB "Approvers" field, e.g., "NSA Approvers", edited custom screens, etc. BUT - I cannot seem to figure out how to edit the available options when configuring the workflow / approval step - see image. Thanks in advance. Hoping this is something simple I have overlooked.

Jira Approval Options.jpg

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John Funk

HI @jbedar

I use an automation rule to populate the value(s) in the Approvers field. What is your criteria for who should be the approver?

jbedar

Within custom fields contexts and within layout in project settings -

Approvers is and existing custom field (default) seen in the image and already in use for the primary issue types within the service management project.

I created a sister custom field ("NSA Approvers") with the same parameters to be used for a subset of issue types (e.g., another group of approvers). I've gone through the config of the custom field, screen, etc., etc. If I go to the workflow to edit (image) and change the 'approval step' accordingly, I don't see the option I am looking for, nor can I find, where to expand that drop down list with additional choices.

Hope that clarifies.

John Funk

I would create separate Groups in Jira with the people per Issue Type. Then I would create an automation rule that populates the Approvers field with the people in the Group. That can be at issue creation if you know which group, or when a field value changes. It will just have to be before the issue moves to the status for the Approval.

jbedar

Doesn't answer my primary question - how do I edit the drop down list to include other custom fields as the source of the approvers? That is all I need to know.

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