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JIRA Automation - Send emails to each user with a summary

christophe demez_41euod

Hi,

I have a custom field that ( can ) contains one or multiple user names.
I call it "Reminders", it can be equals to "Tom, Mark, Juan", to tag 3 guys.

I'm looking to build an automation rule that send one email to each of theses guys,
with a summary of all the issues they are tagged to.

I've tried... but can find a way to do this, I find no way to group the per user and have the list of issues. Am I right ? It is impossible to do ?

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John Funk

Hi Christophe,

I would create a rule using If/Then Conditions for each of the people. Then create the generic email and copy it into each of the sections. You will have to modify the same email multiple times if you change it, but it should work this way.

Or you can create a separate rule for each user. Then if the email changes, change one rule then copy for each person, and change out the condition for each person. Be sure to delete the old rules.

christophe demez_41euod

Thanks, but there are 1200 persons involved (possible target).
So, it is impossible to manage :-P

I was looking for something more generic, a way to replace the JIRA subscriptions, you see?

John Funk

I am not following your use case. What field are these 3 people in? Is it a custom field? You are not going to be able to send a generic email to everyone that is tagged in a comment on an issue.

christophe demez_41euod

Exactly, I can add any JIRA user from the organization into this field.

Today, I use a "subscription", but:

(1) Peoples are receiving an email from "jira" -> most of the time they filter it with a rule, so they do not see the email. So, I wish to use another email for this use case.

(2) I cannot add an explanation (Guidelines) explaining why they receive it, what to do etc... they just receive a list of issues. I wish to add some content.

Boris Berenberg - Modus Create

If you're open to trying an app other than Automation, we support this type of configuration in Notification Assistant for Jira. You would set up a notification and configure the relevant custom field as a recipient:

Google Chrome 2022-09-29 at 11.03.47.png

Then configure it to send one email per recipient:

Google Chrome 2022-09-29 at 11.04.52.png

And use a JQL along the lines of

project = SCRUM and "Single User Picker" is not EMPTY

And you will get the result you want.

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