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Atlassian single sign-on doesn't work

Ji Feng

Hi,

I was able to log into Atlassian account, but failed to access my bitbucket account. Here is what I got when the login redirects to bitbucket. I am using Chrome and it doesn't have any extension installed. Could someone help? Thanks!

Accepted answers

Ollie Guan

Hi @Ji Feng ,

Can you log into the Atlassian portal with your account?

https://id.atlassian.com

Caroline R

Hi, @Ji Feng, welcome to the community!

I confirmed that your Bitbucket account was set as inactive because you haven't logged in for a long time, so I reactivated it. Could you please try to access it now and let me know how it goes?

Looking forward to hearing from you.

Kind regards,
Caroline

All comments

Ollie Guan

Hi @Ji Feng ,

Can you log into the Atlassian portal with your account?

https://id.atlassian.com

Ji Feng

Yes, I can. I was posting the question with an authenticated session and I am still logged in with Atlassian. Thanks!

Caroline R

Hi, @Ji Feng, welcome to the community!

I confirmed that your Bitbucket account was set as inactive because you haven't logged in for a long time, so I reactivated it. Could you please try to access it now and let me know how it goes?

Looking forward to hearing from you.

Kind regards,
Caroline

Ji Feng

Hi Caroline,

I can access the bitbucket now. Thanks for fixing it.

Best,

Caroline R

Thanks for your confirmation, @Ji Feng! I'm glad to help!

Kind regards,
Caroline

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