Customize email templates

Bader Almarhoon

Hello,

 

I'm using the system to receive requests via email only. So I would like to know how can I customize the emails sent to the customer after he/she sends their request. 

 

Ex: When a customer sends an email, they receive a customized email with our company's logo, themes, colors, headers and footers 

 

It would be great to see samples of a customized email. I'm familiar with email template under customer notifications but it seems that I can't add company's logo and design the template the I way I want it. 

Matthias Gaiser _K15t_

Hi @Bader Almarhoon

here's the official documentation about customizing email templates for JSM. They're also mentioning as a tip:

You can add a logo by referencing a publicly-hosted image in the HTML. For example, <img src="url to the image"></img>.

Not sure if that's enough for you.

If it's not, you can also check out the recommendations of this post: Use a marketplace app to do such things or use an Automation to send custom notifications via an automation rule. There you have more freedom about the email body.

Cheers,
Matthias.