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Auto filling email address from user picker field

Marius Skoglund

Hi.

I have a portal with a User Picker. Once the form has been submitted, I want the email address of the user to populate another field after ticket creation. Is this possible?

We are using LDAP and these are all internal users.

Example form:

Subject: Test ticket

User picker: Marius Skoglund

Description: Text

Example ticket:

Subject: Test ticket

User picker: Marius Skoglund

Email address: marius.skoglund@emailaddress.com

Description: Text

Accepted answers

John Funk

Hi Marius,

You should be able to do that with the Automation For Jira app as well. There is a free Lite version and a paid Pro version.

All comments

MOlejko

Hi!

Are you using ScriptRunner?

If so, you can create a custom script field and retrieve the user's email address from the user picker field

John Funk

Hi Marius,

You should be able to do that with the Automation For Jira app as well. There is a free Lite version and a paid Pro version.

Marius Skoglund

Hi again, sorry for the long response time. I do use scriptrunner, and have tried this without luck. I am new to Jira administration and an absolute beginner with scripts. What examples or templates I have found so far online does not yield any results, so I am not sure where to start.

Marius Skoglund

Hi, I have tried this, however when specifying where to copy the information from, I cannot find the User Picker as a field to copy from.

John Funk

Instead of using the Copy from process, click the 3 dots to the side and chose Set value.

Then type this in the space: {{issue.User Picker.emailAddress}}

where User Picker is the exact name of your custom field.

Marius Skoglund

Thank you, John. This did indeed work, and was a lot easier than other methods I have been trying.

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