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Automation problem -- email priority field showing only numeric value

Carla Ann K. Rowland

I have an automation rule that shows the Priority of the Jira issue in the email. Recently it stopped displaying the text and putting the numeric value or the priority

the field in the email is configured {{issue.priority}}

so instead of getting : Medium

I see: 10102 in the email.

Is this a bug?

Accepted answers

Frederic Chartrand

Hi Carla,

If you try {{issue.priority.name}} do you see the text ?

It seems like your Automation is showing the ID of the value selected and not the value's name.

Let me know.

Frederic Chartrand

FMX Solutions - Gold Solution Partner

All comments

Frederic Chartrand

Hi Carla,

If you try {{issue.priority.name}} do you see the text ?

It seems like your Automation is showing the ID of the value selected and not the value's name.

Let me know.

Frederic Chartrand

FMX Solutions - Gold Solution Partner

Tharaka_Hettiarachchi

Hi @Carla Ann K. Rowland ,

You can use {{issue.fields.priority.name}} . Try using this smart value.

Carla Ann K. Rowland

Thank you.

content changed in automation to above snapshot.

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