How to avoid selecting users which have no project permission when creating issue

serge calderara

Dear all,

We are facing on a wierd issue when creating tickets.

We have a custom user picker fields which is named CC/User.

Let say that user A have full access to Poject A and no access to project B

 

Now we create a ticket in Project B
Then we sart to fill up the cc user field which shows in the list User A that we select
Then when ticket is created User A is visible in CC user field

But what is  wierd in this behaviour is that as User A have no rights on Project B why I can select that user from the User picker field when I create it for Project B ?

This makes huge confusion for the rest of the ticket processing.

Any idea how to avoid having only selected project users in the piker list ?

Nic Brough -Adaptavist-

There are several types of user-picker field in Jira, and they select from the user-base differently.  Assignee, reporter and watchers for example, all work of permissions 

User-picker custom fields have their own configuration within their contexts.  By default, they simply list all active users in the system, they don't look at any data other than "exists and not flagged inactive"

But if you go to Admin -> Issues -> Custom fields -> your user picker -> edit context/defaults, you'll see an option for "filtering".  

This lets you set one or many filters that narrow down the selection.  As you're looking at project access, I would take a guess that you probably want to say something like "project role = users" (or, more specifically, a set of filters that say "all the roles that can see issues in the current project"