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How to change resolution from "Unresolved" to "Resolved" ?

Zac KING_hw6vkl

Hi,

I am using Jira work management, The Status change doesn't make the Resolution change.
For example after I change the Status to "Done" the Resolution didn't change to "Resolved"(In Jira software project it automatically change resolution to "Resolved" when I make the status to "Done"), which also makes the difficulty to generate Created V.S Resolved report. Please kindly investigate this issue or let me know if I made mistake, thank you!

Best Regards,
Zac

Accepted answers

Mohamed Benziane

Hi,

Welcome to the community

You need to create a postfunction that will update the resolution field when you change the status to Done.

To update all old issue, you will need to add a transition to the previous status and change again the issue to done to fire the postfunction.

All comments

Mohamed Benziane

Hi,

Welcome to the community

You need to create a postfunction that will update the resolution field when you change the status to Done.

To update all old issue, you will need to add a transition to the previous status and change again the issue to done to fire the postfunction.

Zac KING_hw6vkl

Hi Mohamed,

Thanks for your support, now I found postfunction but the new problem is I couldn't find "resolution" in the "Update this field", could you please guide me to add it?

Thanks,

Zac

Mohamed Benziane

Hi Zac,

This is weird, it is a Company managed project or a TMP ? Can you show what option you have please ?

Zac KING_hw6vkl

Hi Mohamed,

Please see above screen capture of the options i have, there is no resolution in the field, thanks!

Br,

Zac

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