Not receiving email to complete 2FA for BitBucket

Question

I'm trying to setup 2FA on my bitbucket account, however I'm not receiving the confirmation email after scanning the QR code and successfully submitting the authentication code, please assist!

Mark C · Answer

Hi @Gil.Elhayani

I checked our internal logs for your email to see if it is listed in our email suppression list but it is not there.
Based on our logs, we're also successfully sending emails to you.

Could you possibly check if the confirmation email is caught up in your junk or spam folder?

Regards,
Mark C

Gil.Elhayani · Answer

@Mark C ?

Gil.Elhayani · Answer

Hey ,

thanks for the instructions , but i'm still not getting the confirmation email for the authentication. the app says it connected successfully and nothing happens.