How to run Jira software server in windows

Question

Hi,

I have Jira software server project. details: Jira Software 9.2.0 , SEN-L18692397 , Evaluation (Data Center)  that I work on him.

yesterday my computer had restarted and now I cannot open the website - it runs on url : http://localhost:8080/

and now I see: the site cannot be reached

I tried to run him by double click on 
the tomcat runs:

but still I cannot open the site.

I even tried to change the port in server.xml filet to 8090 and run again but it doesnt help...

What I need to do?

I am working on windows.

I need it urgent!

Thanks,

Efrat

Efrat Cohen · Answer

Hi Pavel,

Thank you for helping me.

I found atlassian-jira.log in path: C:\Users\Efrat Cohen\Atlassian\Application Data\Jira\log

the end of jira log is:

I also copied the last lines:

2022-09-17 21:21:50,024+0300 Caesium-1-4 INFO ServiceRunner [c.a.j.issue.index.DefaultIndexManager] Start to check for index consistency.
2022-09-17 21:21:50,025+0300 Caesium-1-4 INFO ServiceRunner [c.a.j.issue.index.DefaultIndexManager] Index consistency check finished. indexConsistent: true; timeToCheckIndexConsistency: 0 ms
2022-09-17 21:21:50,025+0300 Caesium-1-4 INFO ServiceRunner [c.a.jira.servlet.ApplicationStateResolverImpl] Checking index consistency. Time taken: 625.2 ?s
2022-09-17 21:22:09,985+0300 DelayedLoginStore:thread-0 INFO [c.a.j.util.stats.JiraStats] [JIRA-STATS] [LOGIN-STORE-STATS] snapshot stats: duration=PT5M, statsOverhead=n/a, data={"_statsName":"LOGIN-STORE-STATS","_statsType":"snapshot","_time":"2022-09-17T18:22:09.984Z","_timestamp":1663438929984,"_duration":"PT5M","_invocations":10,"_statsOverhead":"n/a","settings":{},"recordLoginAttemptSuccessfulInMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"5000":0}},"recordLoginAttemptFailedInMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"5000":0}},"updateLastLoginTimeInMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"5000":0}},"resetFailedLoginCountInMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"5000":0}},"getOrLoadLastKnownLoginInfoInMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"5000":0}},"delegateRecordLoginAttemptSuccessfulInMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"5000":0}},"delegateRecordLoginAttemptFailedInMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"5000":0}},"delegateUpdateLastLoginTimeInMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"5000":0}},"delegateResetFailedLoginCountInMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"5000":0}},"invalidateLastKnownLoginInfoCache":0,"flushDataToDBInMillis":{"count":10,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":10,"10":0,"100":0,"1000":0,"5000":0}},"flushUserAttemptsInMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"5000":0}},"flushRecordedSuccessfulLoginAttemptsMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"5000":0}},"flushLastLoginTimesMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"5000":0}},"unscheduledFlushUserAttemptsCount":0,"onClearCacheCount":0,"failedValidateRunningCount":0,"flushRecordedSuccessfulLoginAttemptsUnsuccessfulCount":0,"flushLastLoginTimesUnsuccessfulCount":0,"applicationUserToLastKnownLoginInfoMaxSize":0,"getLastKnownLoginInfoCacheCallCount":0,"getLastKnownLoginInfoCount":0,"usersFlushedToDB":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}}}
2022-09-17 21:22:09,986+0300 DelayedLoginStore:thread-0 INFO [c.a.j.util.stats.JiraStats] [JIRA-STATS] [LOGIN-STORE-STATS] total stats: duration=PT34H49M20.518S, statsOverhead=n/a, data={"_statsName":"LOGIN-STORE-STATS","_statsType":"total","_time":"2022-09-17T18:22:09.984Z","_timestamp":1663438929984,"_duration":"PT34H49M20.518S","_invocations":4176,"_statsOverhead":"n/a","settings":{"legacyMode":false,"flushIntervalInSeconds":30},"recordLoginAttemptSuccessfulInMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"5000":0}},"recordLoginAttemptFailedInMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"5000":0}},"updateLastLoginTimeInMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"5000":0}},"resetFailedLoginCountInMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"5000":0}},"getOrLoadLastKnownLoginInfoInMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"5000":0}},"delegateRecordLoginAttemptSuccessfulInMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"5000":0}},"delegateRecordLoginAttemptFailedInMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"5000":0}},"delegateUpdateLastLoginTimeInMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"5000":0}},"delegateResetFailedLoginCountInMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"5000":0}},"invalidateLastKnownLoginInfoCache":0,"flushDataToDBInMillis":{"count":4175,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":4175,"10":0,"100":0,"1000":0,"5000":0}},"flushUserAttemptsInMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"5000":0}},"flushRecordedSuccessfulLoginAttemptsMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"5000":0}},"flushLastLoginTimesMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"5000":0}},"unscheduledFlushUserAttemptsCount":0,"onClearCacheCount":0,"failedValidateRunningCount":0,"flushRecordedSuccessfulLoginAttemptsUnsuccessfulCount":0,"flushLastLoginTimesUnsuccessfulCount":0,"applicationUserToLastKnownLoginInfoMaxSize":0,"getLastKnownLoginInfoCacheCallCount":0,"getLastKnownLoginInfoCount":0,"usersFlushedToDB":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}}}

Hope you will be able to help me soon.

Thanks,

Efrat

Pavel Junek · Answer

Hello Efrat,

Can you please add here end of Jira log -> jira-home/atlassian-jira.log?

Thank you

Pavel