Hello,
I wonder if anyone can help me with a question I have around the creation of object instances and if that is possible within JSM without extending the native capability too much.
My client has a requirement to use JSM as a work tracker which on the whole works well out of the box as far as we have tested it. One thing that they do want to do is be able to create and associate objects with one or more Issues and I'm not sure how best to approach this.
For example, one object class might record a "company" so they want to create a company record which might consist of a company name, street address and post / zip code. They then want to create an Issue and be able to link or associate that company object to that Issue and others.
Another object type might be a "person" so an Issue is logged and you can associate that person object to the Issue and others if they need to.
The closest thing I've seen to this is Insights where you create configuration items and can add those items to an Issue. These seem to be based on tech infrastructure but is there a way to modify those objects to suite any use case? Perhaps there is something similar to Insights that would work better?
Another example of what they want to do is add assessment updates to Issues. Normally in JSM you'd create a comment or worklog entry, but they want to supercharge that so there are select lists or other field types within each worklog entry.
Any advice welcome on how we might be able to deliver this capability, either out of the box with Jira Service Management or via a marketplace add-in.
M
