If Group picker custom field changes need to calculate time for each change

Veeresh_7b61zn

We have a group picker custom field called Group Assignee, for Defect every time the group assignee changes until the right group is assigned and closes the defect (age of a defect), if the same group is assigned multiple times and closed the defect then need to accumulate every time spent on defect until it changes, here we need to calculate the time spent by the group which is closed the defect and this should include only working days and working hours like Sunday to Thursday and 9 AM to 6PM.

We have Script runner, JMWE, AIO reports and EazyBi plugins 

Please let me know if I can create a scripted field to get the age of a closed defect considering the above calculations or if I can get the report from eazyBi

Please suggest the possible solution

Emre Toptancı [OBSS]

Hello @Veeresh ,

If you are OK with using a marketplace app for this, our team at OBSS built Timepiece - Time in Status for Jira for this exact need. It is available for Jira Server, Cloud, and Data Center.  

Time in Status mainly allows you to see how much time each issue spent on each status and on each assignee. 

       

In addition to these, Time in Status has two other report types that will meet your need.

First, Time in Status has Any Field Duration report type. This report type asks you to select an issue field and can display "how long that issue field had each value". For your case, you can prepare this report based on your group picker field and see how long this group picker field held each value. I believe this is a perfect fit for your use case.

This report type also has a sibling report: Any Field Count. This report type does the same calculation but instead of displaying the times, it shows how many times each value was used. In your case, you can use this report type to see how many times each issue was sent to each group.

Additionally, Time in Status has Group Duration report type. This report type calculates the time each issue was assigned to each user but instead of showing each user in a separate column, the report consolidates them into user groups and displays total group times as columns. This report type might also be useful for you.

For all numeric report types, you can calculate averages and sums of those durations grouped by the issue fields you select. For example total in-progress time per customer (organization) or average resolution time per sprint, week, month, issuetype, request type, etc. The ability to group by parts of dates (year, month, week, day, hour) or sprints is particularly useful here since it allows you to compare different time periods or see the trend.

The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well. It supports both Company Managed and Team Managed projects.

Time in Status reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs. All these options can provide both calculated data tables and charts.

And the app has a REST API so you can get the reports from Jira UI or via REST.

  

Using Time in Status you can:

• See how much time each issue spent on each status, assignee, user group and also see dates of status transitions.
• Calculate averages and sums of those durations grouped by issue fields you select. (For example, see average InProgress time per project and per issue type.)
• Export your data as XLS, XLSX, or CSV.
• Access data via REST API. (for integrations)
• Visualize data with various chart types.
• See Time in Status reports on Jira Dashboard gadgets

Timepiece - Time in Status for Jira

EmreT