Deleting a user accont

Question

We are enabling Atlassian Access, and under setup I have received a list of users that is billable. Some users have been deleted from Atlassian, but they are still showing up as billable in the list since they have access to Trello or Bitbucket. How can we completely delete the the users?

Fabio Racobaldo _Catworkx_ · Answer

So, you need to raise a request to https://support.atlassian.com/contact/#/

Fabio

Nico_hlr4yb · Answer

Thanks for the guide @Fabio Racobaldo _Catworkx_. Problem is that we no longer have access to the registered email associated with the account we need to remove since they have left the company.

Fabio Racobaldo _Catworkx_ · Answer

Hi @Nico ,

here a complete guide https://support.atlassian.com/user-management/docs/delete-a-managed-account/

Hope this helps,

Fabio