How to automate a transition on the comment received and change ticket status.

Question

Hi,

My version of Jira project management software is v8.20.10.

I only found examples of old versions.

Basically, I would like my ticket to automatically change status while in the "In Progress" status and I (as a non-customer) write a comment to the customer. I would like the ticket status to change from "In Progress" to "Waiting for Customer".

Any suggestions, please?

Trudy P Claspill · Answer

To other community members,

This member has posted this question multiple times. The post where the member has responded to additional questions is:

https://community.atlassian.com/t5/Jira-discussions/Scriptrunner-to-automate-the-status-change-when-a-comment-is/m-p/2129594