Value of Insight object attribute in a custom field

Kölker, Finn

Hello,

I have an Insight object type (Support Responsibility) with a Role attribute that is of the type User (multiple selection is possible).

How do I get the value of the Role attribute (the users) in a custom field of the type Multi User Picker? We plan to use the users in this custom field to manage notifications.
So far I've tried using Process Automation and Smart Values, but they only gave me access to the Key and Name attributes, and not custom attributes (such as Role).

How would you solve the problem (preferably without scripting).
Using Jira 9.1.0, on-prem.

Thanks in advance.

Guilhem Dupuy

Hi @Kölker, Finn ,

Indeed you can not retrieve the EmailAddress from an insight User attribute from a smart value, this is weird as this works for every other User custom field  

 

The workaround you could use is the following : you can populate a multi-user custom field based on the users in the attribute "Role" of your Insight object "Support Responsibility".

To do this, build an automation rule which edits your multi-user custom field. To edit the custom field, select the "Advanced" option and enter the following JSON : 

 

{
"fields": {
"NameOfYourCustomField": {{issue.customfield_XXXXX.Role.flatten.asJsonObjectArray("id")}}
}
}

 

Let me know if it works,

Guilhem