Trying to set up Jira Service desk having problems

Hans_xphplw

I am new to Jira service desk, I am trying to set up service request, Creating  queues , adding users to team , adding agents, I am looking at the 

Setting up your service desk  document, it says some of the things I can do and can not find on my left panel 

Do I need more permissions or how can I have the required pieces (I may not have the access)

I can not access portal, request type etc. I may have add myself to some roles or .. please guide

Thanks

Gopal

Sam Nadarajan

Hello @Hans , and welcome to the Community!

You'll need two things:

1. A license to Jira Service Management (if you are site administrator or higher you should be able to give yourself a license, otherwise you can ask your site administrator to give you a license)
2. Project Administrator access in your Jira Service Management project. This should simply be adding your user to the "Administrators" project role in your project.

Do you have both of these on your user account? Screenshots are always helpful!

Hope this helps