RE: ServiceNow Connector for JIRA plugin Error

Question

Hi Team,

I’m getting below error while connecting from JIRA to ServiceNow. Can you please let me know root cause of the issue. Please find the below logs.

29-Aug-2022 07:26:05.805 [ERROR] --- com.empyra.snc.rest.IntegrationSettingsResource testConnection - Info: com.empyra.snc.util.HttpClientUtil.testConnection(HttpClientUtil.java:51), Excpetion: com.empyra.snc.exception.EmpyraWSException: Connection settings are not correct29-Aug-2022 07:26:06.650 [INFO] --- com.empyra.snc.rest.IntegrationSettingsResource testConnection - calling getSncLogin api.29-Aug-2022 07:26:05.664 [INFO] --- com.empyra.snc.rest.IntegrationSettingsResource testConnection - calling getSncLogin api.29-Aug-2022 07:26:06.733 [ERROR] --- com.empyra.snc.rest.IntegrationSettingsResource testConnection - Info: com.empyra.snc.util.HttpClientUtil.testConnection(HttpClientUtil.java:51), Excpetion: com.empyra.snc.exception.EmpyraWSException: Connection settings are not correct

Thanks,

Sai Challendula

Atlassian Tools Administrator(JIRA)

M: +91-8686208484

Email: saikrishnac@juniper.net

Sai Krishna Yadav C · Answer

Hi @Pramodh M ,

I'm integrating in server. I have went through below url to setup the integration with SNOW to JIRA.

ServiceNow Jira Integration for Server - Atlassian App Documentation - Confluence.

I'm not able to integrate. Please guide me.

Thanks,

Sai Challendula

Pramodh M · Answer

Hi @Sai Krishna Yadav C

Have you setup the Plugin as per the doc here

https://empyrajira.atlassian.net/wiki/spaces/HC/pages/638713965/ServiceNow+JIRA+Integration+for+Cloud

Thanks,
Pramodh