System downgrading to free plan

Question

Hi - I have moved the plan from Free to Standard with 6 users. But the following day it moves me back to free plan. Also I cannot see an option to get a payment link for the 6 users. The payment option set for bitbucket requires an OTP to be input, so we need the manual payment option with link.

Any assistance would be appreciated.

Thanks,

Manoj

Theodora Boudale · Answer

Hi @Manoj,

Could you please reach out to our Customer Advocate team to request assistance if your billing plan gets downgraded automatically?

We need a ticket for this, we cannot resolve any billing issues in community.

You can create a ticket with the Customer Advocate team the following way:

* Open this link https://support.atlassian.com/contact/#/
* In "What can we help you with?" select "Billing, payments and pricing"
* In "Select a topic" select "Problems with a payment or credit card"

Please make sure to give the URL to your Bitbucket Cloud workspace as well.

If you have any questions, please feel free to let me know.

Kind regards,
Theodora

Manoj_e7cefm · Answer

Hi @Pramodh M  - That is already in place.

Pramodh M · Answer

Hi @Manoj

Welcome to the Community!!

Add the billing details here and then you can activate the plan

https://bitbucket.org/account/user/<workspace-name>/billing-details

Let me know if it helps

Thanks,
Pramodh