created an automatic where an email is sent when a date field is overdue --> Error * The rule has been configured with components that require issues to be provided by the trigger. You need to use the option to run JQL to provide issues. The following components require issues: Issue condition if provide an image below but i do not know how to resolve this error - any help would be greatly appreciated

nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Automation rule - email sent when customised date field overdue

Holly.McGovern

created an automatic where an email is sent when a date field is overdue -->

Error

The rule has been configured with components that require issues to be provided by the trigger. You need to use the option to run JQL to provide issues. The following components require issues: Issue condition

if provide an image below but i do not know how to resolve this error - any help would be greatly appreciated

jira eg.PNG

Accepted answers

Nicolas Tagle

Hello Holly,

As the error state, the component in the Automation rules needs to be provided with a selection of Queries.

In the same image, you need to create a JQL query, see the checkbox at the bottom ?, if you click that you need to insert a JQL Query that will select the Issues that will be affected by this rule.

As an example this JQL will select all issues in your instance created in the last 2 weeks:

"created <= 2w"

Hopes this works for you, let me know.

Regards,

Nico.

All comments

Nicolas Tagle

Hello Holly,

As the error state, the component in the Automation rules needs to be provided with a selection of Queries.

In the same image, you need to create a JQL query, see the checkbox at the bottom ?, if you click that you need to insert a JQL Query that will select the Issues that will be affected by this rule.

As an example this JQL will select all issues in your instance created in the last 2 weeks:

"created <= 2w"

Hopes this works for you, let me know.

Regards,

Nico.

Bill Sheboy

Hi @Holly.McGovern -- Welcome to the Atlassian Community!

There are two ways to resolve this, depending if you want to receive one email per issue, or one email containing all of the issues:

one email per issue:
- As Nicolas suggested, add a JQL statement to your schedule
- This JQL could also replace both of the conditions you added
one email with all issues:
- Use your scheduled trigger with no JQL, as you have done
- Add a Lookup Issues action to gather the issues using JQL. This would replace both of your conditions.
- Modify your send email action to send the list of issues, as shown here: https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Lookup-issues

Kind regards,
Bill

Holly.McGovern

Perfect, thanks --- this worked.

Holly.McGovern

thank you for this. i currently learning as i do so this will be very useful & might adjust automation rules accordingly

Bill Sheboy

Sounds good! A lot about automation rules is experimentation and learning...especially as the documentation continues to improve :^)

Nicolas Tagle

Awesome, glad to hear that , have a great day!

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

cloud

advanced-roadmaps