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I am locked out of my Trello/Atlassian account, what should I do?

Goran Everdahl

I can't get to my Trello boards, which I desperately need for my work. My old Trello password is "incorrect" for some reason.

I have gotten as far as being asked for a two-step verification code with my Atlassian passoword - but a code from where? My authorizations apps (authy and Google authenticator) aren't set upp for Atlassian, nothing is being sent to my phone. My reset key is "incorrect".

I really don't know what to do. Any tips? Thank you!

Accepted answers

Goran Everdahl

I forgot to say: trying to reset the account doesn't work: it also need a two step verification code. In order to be able to make this question I opened a new account with a separate email.

All comments

Goran Everdahl

I forgot to say: trying to reset the account doesn't work: it also need a two step verification code. In order to be able to make this question I opened a new account with a separate email.

Kishan Sharma

Hi @Goran Everdahl

Welcome to the Atlassian community! The best thing to do is to raise a support request with Atlassian Support - https://support.atlassian.com/contact/

Goran Everdahl

Thank you, I will do that.

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