Metadata unknown during ticket creation in another project with an automation rule

Question

Hi all,

I try to copy a ticket from my team-controled project into another team-controled project based on a change in the status of the ticket.

My issue is that when the rule is executed, I have an error :
"Metadata unfound in project/ticket type : 10003 / 10009"

I don't know how to identify the metadata property of all the properties of my project.

For the test, I created 2 brand-new team controled project (without any customisation). I re-create the same automation (creation of a ticket with copy of the description in project 2 when ticket is status done in project 1). I got the same error with the same metadata code...

Thanks for your help !

Sambath SUN_ybtxhy · Answer

Hi @Pramodh M ,

My rule it this one :

As you can see, for the creation, the property "Résumé" (=> Summary in english) is created by default.

But when I execute it :

It does not work...maybe another property is mandatory but not created by default ? Is my target project the problem ?

Thanks !

Bill Sheboy · Answer

Hi @Sambath SUN

For a question like this, it may help to post images of your complete rule and the audit log details showing the execution.  That will provide context for people trying to help.  Thanks!

Kind regards,
Bill

Sambath SUN_ybtxhy · Answer

As I am in French langage, my "Resumé" is the Summary property