Lookup Issues not finding all child issues in Epic

Colleen Gotling

I am using Lookup Issues in automation to count the number of child issues.  For most of the Epics, this is working but I noticed that when we have a child issues that happens to belong to another project, it does not include it although it has the correct Epic name which I am using for the search.  

 

Here is the query I use in my rule:  

issuetype in (Bug, "Client Story", "Non-Quattro Bug", "Non-Quattro Story", Story, Task) AND "Epic Link" = "{{issue.Epic Name}}" and Status in("Warranty", "Done")

And here are the child issues it is finding.

And here is the same query in my filter with the child issues found.

Here is a screenshot of the Epic.  As you can see, CS2-84 is a child issue of CS-126 so why wouldn't my automation recognize it?

Jack Brickey

hi @Colleen Gotling ,

I have not attempt this myself. The first thing that comes to mind is whether the automation is global or not? I would think that it would either have to be global or at least a multi project automation. Do you likely have already thought of this but wanted to throw it out there.