Create Auto Labeling rule

Question

Hi,

Is there a way to search for specific keywords inside a ticket and automatically assign it a label or tag?

e.g. we have an automated access request system that pipes its data into JSM and has the same few keywords when it completes a ticket. We want a rule to search for those key words and assign it a label so we can create better reporting.

bmccoy · Answer

Hi!

Another option would be to use the issue field condition if the keyword search is simple e.g.

Or if you need something a bit more complex, you can use our regex option in the advanced condition

Both of these can run a bit faster than the JQL condition.

Cheers,
Brydie

Petter Gonçalves · Answer

Hello @jared

Thank you for reaching out.

You can use an automation rule to properly check the resolved issue against a JQL query, properly checking if the issue matches specific keywords on any text fields and adding the relevant labels. These would be the steps:

* Navigate to your project > Project settings > Automation
* Create the following automation rule, replacing the keyword1 and keyword2 with the relevant keywords you need:

You can check the documentation below for more details about the JQL operator used in the Automation:

JQL CONTAINS ~ Operator

Let us know if you have any questions.