AOD backup download corruption

Question

When downloading a backup from AOD, if the file is > 1GB it will fail and corrupt the file. I spent a lot of time discoving this and when I reached out to Atlassian, they referred me to a near 2-year-old bug report (https://jira.atlassian.com/browse/AOD-5975).

Why is this known issue (which has to affect almost every user of scale who wants to migrate) not either:

1. Resolved or

2. Acknowledged somewhere in the documentation with a list of decent workarounds?

Thanks,

Zans

unknown · Answer

Any further info on this? Is this fix update somewhere in the AOD backlog so I can follow? Thanks,

Zans

unknown · Answer

Lucas,

Thanks for the feedback. I tried using precisely that wget ("wget -t 0 --user="MYUSER" --password="MYPASS" https://example.atlassian.net/webdav/backupmanager/Application-backup-20130509.zip") but still had corruption.

If this is a known issue, can you alter the architecture to support files >1GB? I imagine most enterprise instances are in this category.

Best,

Zans

LucasA_ag1oiy · Answer

Hi Zans,

I believe you're being affected by OnDemand timeout setting. Please take a look on this KB: https://confluence.atlassian.com/display/ONDEMANDKB/Can%27t+Download+Large+Files+from+OnDemand+WebDAV

Cheers,

Lucas