How do I submit feedback?

Stuart Longland

I tried submitting some constructive feedback regarding the pull request feature… basically it was wrongly saying the branch was "behind" when in fact, the branch was up-to-date.

Feedback form says it's misconfigured, and to contact the site owner.  Can reproduce the problem on both Firefox and Chromium.

Theodora Boudale

Hi Stuart,

There is a bug with this feedback form. It was fixed at the beginning of the year, but it looks like there is a regression now. We have a bug report about this in our issue tracker:

• https://jira.atlassian.com/browse/BCLOUD-21428

An alternate way to provide feedback is by selecting the question mark ( ? ) icon next to your avatar (while you are logged in https://bitbucket.org) and then selecting Give feedback:

 

I can see from your screenshot that the issue occurs on a workspace on a paid billing plan, so if the issue you are reporting is reproducible and is still occurring in other PRs, you can also create a ticket with the support team to look into this. I would advise creating a ticket while you have an open PR with this issue and refrain from merging it until we investigate.

You can create a support ticket via this link: https://support.atlassian.com/contact/#/?inquiry_category=technical_issues

Please make sure you select Bitbucket Cloud as product, provide the id of the workspace where the repo belongs, and the URL of a PR with this issue. The ticket will be visible only to you and Atlassian staff, so anything you share there will not be publicly visible.

Kind regards,
Theodora