In Tempo, I have a user that cannot see a team's planning even though he is part of Team Managers

Question

Hello,

In Tempo Planner, I have a user that cannot see a team's planning even though he is part of Team Managers (CP A8 below) and have all the necessary permissions:

Other users that have the same permissions can see the planning of this team.

Do you have any idea of why is this happening?

Thanks!

Ancuta Ivan · Answer

Hello Susanne,

Thanks for your help.

I created a ticket in Tempo support, https://tempo-io.atlassian.net/servicedesk/customer/portal/6/TCS-39675?created=true.

Susanne Götz _Tempo_ · Answer

Hi @Ancuta Ivan

Can you please create a ticket for us in our Tempo support so we can better investigate this problem? 
Information about the versions of JIRA and Tempo you are using can be helpful.

It might be useful to get screenshots of the Resource planning view and the Planned time report when this user sees it.

Best regards,
Susanne

Ancuta Ivan · Answer

Hello Susanne,

Yes, he has all the above permissions.

The thing is that if he goes in Tempo -> Planning, he doesn't see anything

But if he goes in Tempo -> Reports -> Planned Time Report, he sees the planned time of the team.

So the problem is only with the Tempo -> Planning access.

Thanks