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In Log work, clicking "Date Started" date picker causes form validation to fail

Paul Monk

If you don't change the "Date Started" value or if you change the value manually (typing it in), the work gets logged successfully. However, as soon as you click the calendar button and pick a date, you cannot submit the form (validation error: "You must specify a date on which the work occurred."), even if you change the date back to the original value. Anyone seen this? (On Jira 9.0.0.)

Accepted answers

Charlie Misonne

Hi Paul,

Were you able to solve this? I have the same issue when using Jira in Dutch.

The date picker does not add a dot behind the month and not between a.m. or p.m.

I still have to test it myself but I think you can solve it by changing to a date format that doesn't use the abbreviated months (so MM instead of MMM) and use a 24h format.

This is the related bug report: https://jira.atlassian.com/browse/JRASERVER-62590

All comments

Florian Bonniec

Hi @Paul Monk

So entering a date works but selecting one from the calendar do not ?

Do you notice a different format between the date that is set by default and the one displayed when selecting one with the calendar?

It may be related to this issue.

https://confluence.atlassian.com/jirakb/invalid-date-when-trying-to-log-work-on-issue-in-jira-297667653.html

Paul Monk

Hi @Florian Bonniec

Yes. Initially, when opening the Log work dialog, the start date shows "08/Aug./22 3:38 p.m." If the current date is picked from the calendar, it changes to "8/Aug./22 01:43 AM" (leading zero, stripped, actual timestamp is AM instead of PM and upper-case).

I checked that issue you mentioned and the language is a bit vague. It says "Verify the key jira.date.picker.java.format corresponds with the key jira.date.picker.javascript.format"

Does "correspond" mean "the same"? The values I have for the java/javascript formats are very different. Which one is the correct one?

jira.date.picker.java.format: d/MMM/yy

jira.date.picker.javascript.format: %e/%b/%y

I've never seen that javascript format syntax. Is that documented somewhere?

Thanks,

Paul

Florian Bonniec

@Paul Monk

I don't think you have an issue with jira.date.picker.java.format and jira.date.picker.javascript.format.

But you should look at jira.date.time.picker.java.format and jira.date.time.picker.javascript.format

Can you share the value you have for both of this params ?

Paul Monk

Yes, I realized that. I was too lazy to go back to update the reply. But both will have similar issues.

jira.date.time.picker.java.format: dd/MMM/yy h:mm a

jira.date.time.picker.javascript.format: %e/%b/%y %I:%M %p

Are these "%e/%b/%y %I:%M %p" placeholders described somewhere?

I doubt we've ever edited any of these and this feature was working for us. (Last time it was used, we were on an a prior release, an 8.x.x I believe.) Was there a change in Jira in this area?

Thanks,

Paul

Paul Monk

Oops. Please ignore

Charlie Misonne

Hi Paul,

Were you able to solve this? I have the same issue when using Jira in Dutch.

The date picker does not add a dot behind the month and not between a.m. or p.m.

I still have to test it myself but I think you can solve it by changing to a date format that doesn't use the abbreviated months (so MM instead of MMM) and use a 24h format.

This is the related bug report: https://jira.atlassian.com/browse/JRASERVER-62590

Paul Monk

Hi @Charlie Misonne and @Florian Bonniec,

I was finally able to get back to looking at this. We were using English UK language pack. I switched it to English US and now people are able to log work again. Thank you both for the help!

Cheers,

Paul

Charlie Misonne

Hi Paul,

Ok! Good to know.

I will test the date format change myself and post whether it worked here.

But I'm glad switch to US English already solved your case.

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